Vol. 3 Issue 2 - November 2009

Text Box: S.U.C.C.E.S.S.    28 West Pender Street, Vancouver, B.C.  V6B 1R6       Tel:  604-684-1628   Fax: 604-408-7236

CEO: Tung Chan      Editors: Yvonne Chang, Loretta Chiu, Eileen Lao   Visit our website at: http://www.success.bc.ca

CEO’s Message on Strategic Plan 2008 – 2013

Over the past 36 years, S.U.C.C.E.S.S. has grown from a small store front community drop-in centre for Chinese-speaking immigrants to a multi-discipline social service agency       providing services for all Canadians.  To guide our organizational evolution, we developed our first strategic plan in 2005 which covered the period from 2005 to 2008.  Under the guidance of this strategic plan, we expanded our range of services, the number of    service delivery points and diversity of our staffs and Board members.

In the fall of 2008, we started a process to develop a five year strategic plan to guide our future actions.  The process was championed by Mr. Francis Chan, Director of Quality and Organization Development and facilitated by Mr. Scott Fitzsimmons, a Director of PriceWaterhouseCoopers Advisory Services.  A representative group of staffs nominated by their peers from almost every service category         participated in the formulation of this plan.  The opinions of a wide range of staff members were sought and   workshops were held with members of the Board to gain their insight.  The Plan received unanimous approval from the Board of Directors in their June 2009 regular meeting.

The new strategic plan covers five areas:  1. Board Development, 2.   Programs and Services, 3. Advocacy and Thought Leadership, 4.           Organization Development and 5. Funding.  In each of the area a number of objectives were established and they will form the basis of our directions in the next five years.

The Board is well underway in       implementing some of its objectives such as to develop and implement a model of policy governance.

The management team has reviewed the full list of strategic objectives within its jurisdiction and formulated an           implementation schedule based on    impact and degree of ease in             implementation.  This is what the team has decided to do for the next twelve months:  First, to develop a training plan for new and existing staff.  Second, to continue to secure our public funding base by developing and enhancing    organizational capacity in the preparation of funding proposals.  Third, to develop and implement a staff retention strategy and to ensure all relevant policies and

procedures are either reflective of or consonant of our values.  Fourth, to support advocacy actions with analysis and research and by establishing a  system to collect, analyze and         disseminate information of immigrant issues and solutions.

As a friend, a supporter and someone who shares our vision of a World of Multicultural Harmony, you are     encouraged to help us to achieve our Strategic Plan so we can fulfil our  mission to build bridges, harvest    diversity and foster integration.


Tung Chan

Prime Minister Stephen Harper visited S.U.C.C.E.S.S. on Oct 13. (from left to right) Peter Kwok, S.U.C.C.E.S.S. Chair; Prime Minister Stephen Harper; Tung Chan, S.U.C.C.E.S.S. CEO. (More pictures on Special Visitors on page 6.)

Prime Minister's Visit